Oct 25, 2023
Last week we gave you an introduction to ISO 20000, the Service Management Standard. As a refresher, the aim of the standard is to provide a framework for an effective end-to-end service management system which encompasses the entire lifecycle of a service from concept and design, through to service removal and...
Oct 18, 2023
Often seen as the poor cousin to ISO 9001, ISO 20000 Service Management largely gets ignored in favor of the more popular Quality Management Standard.
To be fair, it’s title may have done it a disservice in the past. Being known as the IT Service Management Standard prior to 2018, it was often perceived as only...
Oct 11, 2023
One of the most crucial steps to gaining your ISO certification is the completion of a Stage 1 and Stage 2 assessment, conducted by an accredited Certification Body. A quick reminder - your certification doesn’t mean much if you haven’t received certification from an accredited Certification Body – so make sure...
Oct 3, 2023
If you are going for certification, or currently manage a certified ISO Management System, then you should also be aware of ISO 17021 ahead of any Assessments or Surveillance audits conducted by an accredited Certification Body.
ISO 17021 sets out requirements for bodies providing audit and certification of management...